RETURNS POLICY

Our Returns Policy forms part of, and must be read in conjunction with, our Terms & Conditions.

OUR RETURNS POLICY IS REALLY SIMPLE.

When you receive your item, you must check it as soon as possible following receipt and always before use.

If there is a problem, please contact us at: admin@planetmsm.co.uk  before sending any item back please.

YOUR RIGHT TO CHANGE YOUR MIND

We've all done it, ordered something and then realised later that it is no longer needed.

You have 14 days to cancel your order under our 14 day return period policy, which starts on the day after you received the item.

As we supply food supplements, all items must be returned unused and in the original packaging as they were in when received by you.

 

WRONG ITEM RECEIVED

We apologise if you have received the wrong item by mistake. This is not common and we want to resolve this as quickly as possible for you.

To receive a refund or a replacement, please contact us, and we will get a replacement/exchange sorted for you.

DAMAGED OR FAULTY ITEMS

Please accept our apologies if you have received an item that is damaged or faulty. We understand how frustrating this can be and want to resolve this as quickly as possible for you.

If you believe that the item is faulty, please contact us. Please tell us exactly what the issue is, and we will look at how it can be corrected for you.  

Our Returns Policy for faulty items upholds your statutory rights.

ITEM NOT RECEIVED

We apologise if you have not received your item. This is not common and we want to resolve this as quickly as possible for you.

Once you let us know, we can track the package and find out what has gone wrong, and send out a replacement, or make a different arrangement.

YOUR STATUTORY RIGHTS

Our Returns Policy does not affect your statutory rights.

For more information about your other statutory rights, please visit the UK Government's website at: www.direct.gov.uk or contact Consumer Direct, the Government funded consumer advice service on 08454 04 05 06.

WHAT TO DO TO RETURN YOUR ITEM TO US

• Contact us by email:  admin@planetmsm.co.uk

Any item you have accepted and then return is your responsibility until it reaches our warehouse. Please therefore ensure that you send your item back to us using a delivery service that insures you for the value of the goods.

WHAT WE'LL DO NEXT

 

We will endeavour to correct any issue you might have, and provide details for if you need to return your item. 

 

COST OF RETURNING ITEMS

Please note that we can only refund the postage costs for returning an item where:

• we sent you the wrong item, or
• the item is damaged or faulty; or
• where you are returning a substitute or replacement item which you do not want to keep.

We will not refund postage for items found to be in good working order. Costs of posting the item back to you will depend on the item and will be communicated to you after the testing process has been completed.